Success Stories

Here are just a few of our happy clients and their stories.

Lassen Municipal Utility District Mitigates Smart Meter Conversion Concern with Education

September 1, 2019
Technology and change can be equally exciting and scary at the same time. When Lassen Municipal Utility District (LMUD) decided to convert their community to AMI (smart) meters they wanted to help their customers understand what the new meters were and weren’t capable of. Education is key in any situation like this, so they asked [...]

City of Sierra Madre Saves Funding with a Flyer

August 16, 2018
Sometimes Utilities and City Departments wonder if printed collateral like flyers are actually worth the investment. A recent victory for the Sierra Madre Police Association is a great example of just how influential a flyer campaign can be. In April, Sierra Madre faced a vote to repeal their UUT, or Utility Users’ Tax. A repeal [...]

El Centro Storm Water and Drought Outreach For Kids

April 12, 2018
SITUATION ANALYSIS: For a desert farming town such as El Centro, storm water and water conservation practices are of critical importance. Educating children on these topics is a great way to instill healthy habits from an early age and help safeguard the future of the community. The City of El Centro hosts a booth at [...]

Success Story: City of Bend

February 20, 2018
SITUATION ANALYSIS: The City of Bend had an ongoing challenge to educate the public about Fats, Oils and Grease. Most customers simply don’t understand that the particles and grease they put down their drains can cause backups in both their homes and in the sewer lines. Originally, the City sought to do a live-action 30-second [...]

El Centro Drought Watering Regulation Notification

September 21, 2015
Situation analysis: Drought and new state regulations have led cities across California to seek solutions to water reduction in both residential and commercial use. The City of El Centro has vast farm country and is in a desert area which may indicate that water conservation wouldn’t be a new topic. But, due to the Colorado [...]

Transition to Online Water Quality Reporting

September 21, 2015
Situation Analysis: In 2013, the EPA changed notification and outreach requirements regarding water quality reporting. What used to be mandatory to deliver by mail to every water user now offers an option to deliver via website if specific stipulations are met. As with many utilities, the City of Snohomish, Pasco and Nortlake TX, wanted to [...]

Watsonville Truck Stickers-Moving Billboards   

September 21, 2015
Situation Analysis: The City of Watsonville had an entire fleet of trucks, and therefore had blank space for communication messages as the vehicles traveled around the City. They had several messages they sought to convey and had specific goals in mind. First, they wanted to reach both their English and Spanish speaking population, so each [...]

West County Sewer District: Kids Wastewater & Stormwater Activity Booklet

September 21, 2015
Situation Analysis: West County actively works with 3rd – 5th grade students on the education of wastewater through treatment plant tours. This program occurs annually and they were seeking a ‘takeaway’ piece for students to enjoy. The need was to create an activity booklet that complimented the tour and reiterated material covered through activities, not [...]