Community-based social marketing (CBSM) is a method that uses community resources and partnerships to promote healthy behaviors. Community-based social marketing borrows from the success of face-to-face community organizing to build online engagement around shared issues and causes. This is done by mobilizing community members to take collective action through social media.
While this may sound like a lot of work, research has shown that community-based social marketing can be an effective way to engage people in sustainable behavior change. This method can be a fun and rewarding way to connect with others who care about fostering sustainable behavior.
The CBSM method has been used all over the world by community-based social marketers to encourage people to adopt environmentally-friendly practices like conserving energy, recycling, and composting. Regional organizations, such as the Australian Social Marketing Association (AASM) in Australia, provide localized support and resources for professionals working in this field. CBSM initiatives often focus on improving the environment by promoting behaviors that reduce environmental impact. Drawing from social psychology, community-based social marketing creates change through community engagement and interaction. It uses the idea that people are more likely to change their behavior when they are socially involved and when the change occurs at a community level. This method is used to create more sustainable communities around the globe.
For more insights, best practices, and resources on community-based social marketing and environmental initiatives, visit the Goldstreet Designs blog.
Introduction to Social Marketing
Social marketing is a powerful approach that applies marketing strategies to encourage positive behavior change and enhance the well-being of individuals and communities. Community-based social marketing (CBSM) takes this concept a step further by focusing on the unique strengths and resources within a community to promote sustainable behavior. By engaging community members and understanding their specific needs, CBSM develops targeted strategies that encourage healthy, sustainable behaviors. This method has proven effective in areas such as environmental protection, public health, and community development, where the collective effort of community members leads to meaningful and lasting change. Through community based social marketing, organizations can promote behaviors that benefit both individuals and the broader community, fostering a culture of sustainability and well-being.
Understanding Behavior Change
Behavior change is rarely straightforward—it’s shaped by a mix of social norms, personal motivations, and environmental factors. Community based social marketers recognize that simply providing information isn’t enough to inspire sustainable behavior. Instead, they dig deeper to understand the multiple barriers that prevent community members from adopting new behaviors, as well as the motivators that can drive change. For example, if a community struggles with low recycling rates, CBSM practitioners might identify barriers such as inconvenient access to recycling bins or a lack of understanding about the benefits of recycling. By addressing these specific obstacles and leveraging social norms, community based social marketers can develop programs that make sustainable behavior easier and more appealing. This targeted approach helps communities overcome challenges and encourages members to embrace positive, lasting change.
Community Based Principles
At the heart of community based social marketing are several guiding principles that set it apart from traditional approaches. Community engagement is essential—CBSM practitioners work closely with community members to understand their priorities and co-create solutions. Social influence also plays a significant role, as people are more likely to adopt new behaviors when they see others in their community doing the same. Collaborative partnerships with local organizations, schools, and businesses help ensure that programs are relevant and effective. For instance, a CBSM initiative might partner with local schools to develop educational campaigns that promote recycling or energy conservation, making sustainable behaviors a shared community goal. By involving community members at every stage, community based social marketing creates a sense of ownership and increases the likelihood of lasting change.
How To Enact Change Through Community-Based Social Marketing
Creating a healthy community takes time, effort, and commitment — but it’s worth the effort to promote a sustainable future. Start with in-depth research. This means getting to know the people who live in the community — their needs, wants, and limitations. Generating new ideas is also essential to inform effective community-based social marketing (CBSM) strategies.
Each person in the community plays a crucial role as a driver of change, and their involvement is key to the success of CBSM initiatives.
CBSM can even change the way local businesses operate, encouraging them to adopt practices that support sustainable community actions.
Select the Undesirable Behaviors
Your first step is to identify the most undesirable behaviour that you want to change. This could be anything from throwing trash in toilets to not properly composting. When done, you can create appropriate programs or campaigns for each behaviour, with the goal of fostering effective behaviour change.
A social marketing campaign needs to focus on end-state behaviours. These are actions that will produce the desired sustainable behaviour change. For example, to reduce litter in your community, your end-state behaviour would be to properly dispose of trash. Make sure your campaign targets that specific behaviour, using targeted CBSM campaigns to achieve meaningful behaviour change.
Identify Barriers and Benefits
Many barriers can prevent people in your community from enacting sustainable behavior change. Some may not be aware of the issue or may not feel like they have the power to make a difference. Others may be reluctant to change their behavior or may not have the resources necessary to do so.
Community-based social marketers should uncover multiple barriers and work on developing strategies for community members to overcome the barriers and take action. Collecting comments from community members can provide valuable feedback and insights into perceived barriers and benefits. Identifying barriers is an important step you can’t miss when creating a CBSM campaign.
Research
When it comes to enabling change, research is key. You need to know what has worked in the past (and what hasn’t) in order to create a successful plan for the future. Read articles, research papers, and anything else you can get your hands on. Talk to people who have been successful in similar endeavors. With the right information, you can achieve significant influence with real and lasting change.
Observe
Observing people doing an undesired behavior allows you to understand the root causes of that behavior and its various motivations. This gives insight into how you can better intervene and provide solutions that are tailored to fit the specific needs of those individuals.
Host Focus Groups
Focus groups allow for open dialogue and opinion-sharing. Through a facilitated discussion, participants are able to share their perspectives and experiences related to the behavior and barriers that have been identified by local community change seekers. Information gathered can then be used to develop strategies for making positive changes.
Conduct a Survey
To create an effective survey, first identify the target population, taking into consideration any demographic characteristics important to the issue being surveyed. Then devise a series of multiple-choice or scale questions that address the issue. Questions should be short enough so people are not discouraged from completing them, yet provide enough detail for meaningful results.
Develop Your Strategy
Once you have compiled and evaluated all the information, it is time to create a plan for enacting change in the community. There are seven areas of focus for successfully implementing this change: commitment, social norms, social diffusion, prompts, communication, incentives, and convenience.
- Commitment refers to how dedicated the group or individuals leading the effort are to achieving the desired change. Without a dedication to a sustained effort over time, progress will be slow or nonexistent.
- Social norms refer to existing standards within a community around what behaviors are expected or accepted; in order to enact meaningful change one must understand the current social dynamics and cultural values of any given community.
- Social diffusion describes how an idea can quickly spread through word-of-mouth and personal relationships; using such methods of communication can help ensure that information about the initiative program reaches those who need it most quickly.
- Commitment involves providing reminders to community members when they may forget or not be aware of something related to the initiative; things like signs or emails can serve as helpful reminders in this regard.
- Communication is key when trying to reach out beyond immediate networks and circles; any successful campaign needs to make sure its message spreads far enough so that everyone has access to it easily. Effective branding within your communication strategy is crucial for building trust, establishing a memorable identity, and supporting behavior change objectives.
- Incentives are also important when trying to drive people towards certain behavior changes; offering rewards for completing certain tasks related to an initiative can help garner more enthusiasm from the public and achieve better results overall.
- Convenience should always be kept in mind when planning an implementation strategy; making sure that people can interact with an initiative easily by providing clear instructions or simple tools will encourage more participation from members of the community.
It is essential for success that each of these areas is thoroughly considered and given significant attention. To maximize your impact, consider joining local CBSM initiatives or networks to connect with others and access valuable resources.
Do a Pilot Program
Piloting a CBSM program allows you to assess whether your strategies will work in practice and provides valuable insight into their potential success before broader deployment. Start with a small group of participants and evaluate feedback from participants to make improvements necessary before full-scale implementation. With access to data and feedback from participants, piloting can help ensure that resources are allocated wisely and that changes have maximum impact on all involved.
Full-Scale Implementation
After analyzing the results of the pilot, it is important to use what was learned from it to improve and iterate on the strategy before launch. Additionally, it is important to keep records throughout the process so that you can track the impact and outcomes of your efforts. Keeping detailed records on each step of your process allows you to understand both successes and failures in order to better adjust your strategy accordingly.
With this information, you can make data-driven decisions as you progress further into enacting change in your community. Overall, having a well-thought-out plan that is tested in advance and tracked through detailed records is essential for successfully shifting community behavior in a healthier direction.
Benefits of Based Social Marketing
Community based social marketing offers a wide range of benefits for individuals, organizations, and communities as a whole. By promoting sustainable behavior change, CBSM supports public health, advances environmental conservation, and enhances overall community well-being. These programs help build stronger social connections and foster a sense of collective responsibility, empowering communities to work together toward a sustainable future. For example, CBSM initiatives can lead to reduced energy consumption, higher recycling rates, and increased use of sustainable transportation, all of which contribute to a healthier world. By leveraging the strengths of social marketing and community engagement, community based social marketing not only delivers measurable results but also helps create resilient, connected, and sustainable communities for generations to come.
Bring Community Change With CBSM from Goldstreet
Goldstreet’s CBSM approach helps local government bodies and communities bring about lasting change. We leverage both social and economic theories to identify the most effective strategies to improve a community’s health and well-being. Goldstreet’s approach is comprehensive, involving a variety of stakeholders in the process of change.
Goldstreet partners with local organizations and government agencies to reduce public health risks in their communities. Our goal is to help people make healthier decisions by understanding how their current behaviors are impacting their health and providing them with access to better options.
With an emphasis on data-driven solutions backed by research methods, Goldstreet evaluates its work for continued effectiveness over time to ensure that its interventions are doing what they set out to do — bringing about meaningful change for communities. Get in touch with Goldstreet today and let’s create outcomes that are cost-effective, long-term, and durable.
