Maximize Your Community Event

Posted · Add Comment

In today´s technology driven world, hosting a community event offers a rare chance to connect with people on a truly personal level. One on one contact gives your utility a human face, helps to create good feelings among the people your serve, and can also make your message more impactful. To ensure you make the […]

Is Your Brochure Copy Muddled Or On Message?

Posted · Add Comment

Brochures are a great opportunity to communicate with your customers in a more detailed manner than postcards or social media posts allow. But is your message on point or is it getting lost in translation? Following these five writing tips will help you create clear, concise copy that keeps your audience engaged. TIP #1: BREAK […]

Utility Scams on the Rise … Be Proactive!

Posted · Add Comment

Why you should be proactive to prevent customers falling for utility scams? As an industry insider, we think it’s obvious when we get a utility scam phone call. We understand that as a revenue generating operation there is protocol in place. Asking for a credit card or payment on the spot is not how it […]

Evaluating Social Media Posts to Create More Engagement

Posted · Add Comment

Are you a “do-it-yourselfer” when it comes to social media for your department? Topics to cover within a utility department are vast and numerous.  Whether covering employees to personalize your team with your community, featuring a new program, capital project, conservation tip, seasonal message, community event, etc. … it can be easy to come up […]

Get More Done at Work This Holiday Season

Posted · Add Comment

Vacations, gift exchanges, office parties, snow days and the smell of cookies in the air. There are many reasons why office productivity reduces drastically during the holidays.  Don’t reduce yourself to “getting less done” this year, follow these tips to get more done at work. 1) Set goals. Maybe it is a project you want […]

Tips for Developing Outreach Programs In-House

Posted · Add Comment

We hear the same story from utilities across the United States. Resources are tight, which makes it absolutely critical that marketing and outreach programs be run as efficiently as possible, even if that means using your internal staff. Here are the four steps you need to take to plan successful initiatives in house. Step 1.  Start […]

Why Your Customers Are Tuning You Out

Posted · 1 Comment

Learn how to avoid 5 common mistakes utilities make developing brochures, flyers and other customer communications. There are typically only a a few times each year when utilities get to really connect with customers. With limited budgets and time, you can’t afford to make the mistakes that are actually encouraging your customers to simply tune […]