The Goldstreet Designs team in Bend, Oregon
Our Story

Goldstreet Designs was founded in 2006, growing out of work John Gross began the prior year with a local electric and water agency in Oregon — improving their image through captivating newsletter design and brochure development. In the years since, Goldstreet has grown to be the industry leader in utility and local municipality outreach solutions. With service to 550+ clients crisscrossing the country, we have paved the way in engineering creative solutions for local governments and special utility districts.

Our work speaks for itself. We have been able to successfully connect public agencies with their local communities. By helping increase customer readership, promoting engagement, and elevating overall audience perception, our clients have seen more traction in meeting their short and long-term goals.

Headquartered in Bend, Oregon, we are a collection of boisterous, fun-loving, creative minds that passionately care about our work. But more than that, we believe in building relationships with our clients. We don't merely exist as a place of business but as an idea factory — how can we help lift up good people and great missions?

20 Years in business
550+ Agencies served
7,000+ Projects completed
30+ Industry awards
Our process

Consult, design, deliver.

We have a proven process to reach the goals of your outreach.

01

Project Scoping

Determine project goals, deliverables, and budget.

02

Kickoff Call

Introduce the team and have a shared understanding on scope and project timeline.

03

Content Drafts

Copy is client-provided or drafted by our copywriters.

04

Creative Reveal

Our team presents the design for your review and feedback.

05

Wrap Up

Final, approved version is delivered on time and within budget.

06

Analyze Results

We follow up to make sure the goals of the outreach performed as expected.

Why Goldstreet?

Why trust us with your creative? Glad you asked.

We're firm believers in good organization

A dedicated project manager will be alongside you from start to finish, dotting all the i's and crossing the t's. Determining goals, necessary outcomes, timetables, and communication avenues has never been more streamlined and easy to follow.

Blazing fast delivery

No one likes waiting around for their delivery, and our team works with that mentality in mind. We respond quickly to client questions and concerns, make edits promptly, and ship ASAP to get your project to your doorstep on an expedited timeline.

We can bend, but never break

Any project has hurdles and speed bumps, and sometimes a little flexibility goes a long way. At any stage during a project's lifecycle, we are happy to realign the direction to best fit your needs.

High-quality work that keeps your budget on track

Budget is almost always a concern, and it should be! You should only be paying for high-quality work paired with high-quality customer service — and that's what you receive with us. Our competitive, flat-rate pricing ensures your project stays within the original budget.

Community-based social marketing is our bread and butter

Whether we're creating a fun illustrative graphic to teach or a campaign to change people's behavior, we implement community-based social marketing best practices into everything we do.

Not afraid of the phone

While most people want to text and email, we place a high value on the phone and are not afraid to use it. A lot gets lost in translation through text — the best creative comes through brainstorming, and it's hard to brainstorm over text.

Creative with an end in mind

We prefer to create with a purpose, not just to look pretty (unless that is all you want). When you hire Goldstreet, you're getting a team with deep experience in this space — leverage it to connect with your community in new and innovative ways.

We take you personally

We are personal. We like building relationships. We don't see you as a one-and-done.

A team behind the scenes

You aren't hiring one designer — you're hiring a team of creatives ready to deliver your vision. No matter the scope, our project managers pull in as many creatives as needed to deliver a concept that matches it.

Our promise

100% committed to your industry.

Since 2006, Goldstreet has worked for exactly one kind of client: public agencies and utility districts. No consumer brands, no side projects — your industry is our entire business. That focus cuts both ways. It means you never have to explain CCR deadlines, MS4 permits, rate-increase seasons, or board approvals to us. And it means our reputation lives or dies on your results — people in this industry talk, and we can’t afford to let a single project miss.

That’s why we stand behind every job with a simple promise: if you’re not happy with your project, we won’t charge you for it. There are no traffic jams along the extra mile.

Core values

What we hold ourselves to.

Every day at Goldstreet Designs, our company holds itself to the highest standards in the mission of continued excellence and respect for one another.

Efficiency

We are continuously looking for ways to streamline our process with every project. Providing a simple, straightforward approach to hitting goals and deadlines is a top priority at our agency.

Innovation

If you're not looking to learn, you're losing. Technology — and consumer habits — are constantly evolving, so we pride ourselves on offering clients the most up-to-date market information and creative services.

Commitment

You've got to be obsessed with perfection if you want to be great. Our team prides itself on producing the highest-quality work, no matter the client or project size. Our name is attached to what we make, so it needs to be first-rate.

Passion

Our philosophy centers around loving what we do. As a group of creatives, we get excited by delivering products and services that help our clients move the needle forward.

Positivity

Productivity and success are proven to increase with a positive attitude. No matter the pitfalls that may occur with a project, we are dedicated to seeing the bright spots — and sharing them with everyone who gets to know Goldstreet.

The team

People who do the work.

John Gross

John Gross

Founder – President

John has 25 years of experience with 15 of them in the utility industry. Founder of Goldstreet Design Agency, John has created a dynamic top tier team dedicated to partnering with utilities and local governments to deve…

john@goldstreetdesigns.com
Lindsay Nelson

Lindsay Nelson

Creative Director - Account Manager

Lindsay earned her undergrad degree in psychology from the University of Oregon. She then furthered her studies with a masters degree in education, followed by a school administrative license. After finishing her postgr…

lindsay@goldstreetdesigns.com
Lana

Lana

Graphic Designer
Rob

Rob

Video Animator
Todd

Todd

Mailing Guru
Tommy

Tommy

Video Guru
Abby

Abby

Mailing Ninja
Chuck

Chuck

Senior Graphic Designer – Illustrator Extraordinaire
What clients say

Trusted by 550+ agencies.

I easily give the experience a 10 out of 10 — I honestly can't think of a single thing that could have made it better.
City of Newberg, OR
Thanks for reaching out. Our experience with Goldstreet Designs was excellent! We have no complaints. The work was not only well done, but completed very quickly. We appreciate the hard work.
Joe, Public Information Officer · City of Bakersfield, CA City Managers Office
I'll be recommending you to all the surrounding communities in NW Arkansas. It's so nice to work with a group who have a clue about the issues we are dealing with!
Nancy, Lab/Pretreatment Supervisor · City of Bentonville, AR Wastewater Utilities
I would rate our experience a 10. The final product looked great, completing edits was extremely quick, actually the entire process was quicker than I had hoped for. I will definitely be contacting you again next year for our report.
Donna, Utilities Project Manager · City of Blue Springs, MO
You guys did a great job for us. Especially in the time that we gave you. You always get it done in a timely manner. Next year I plan on getting it done earlier in the year. I don’t need to wait until June. Thank you for all of your help.
Marlo, Office Manager · City of Hood River, OR Public Works/Engineering
Love it! I think that makes so much more sense. We are good to move forward. Thank YOU for making the process so easy for us!
Kara, Public Information Officer · City of Hurst, Texas
Of all the brochures I've seen on this topic, ours is the best one. Thank you for your vision and energy and for being so fun and easy to work with.
Lynn, Water Resource Coordinator, Source Control · City of Livermore, CA
We did receive the reports, and they look great! Thanks again for your promptness and attentiveness to our annual report. We are very pleased with how it turned out.
Brad, Water Quality Lead · City of Marysville, WA
I thought, who could put everything in my boss's head down on paper? Goldstreet did. I'd rate them a 10.
Janette Romero · City of Pasco, WA
As always, the assistance we received from Goldstreet was fantastic. Communication is difficult these days with the Covid situation, but your business made it painless. Definitely rate the service received a 10. - Dustan, Water Division Op…
Dustan, Water Division Operations Manager · City of Redmond, OR
I had a great experience working with Goldstreet. On a scale of 1-10, I rate this experience a 10. It was a fast, simple process, and I look forward to working with Goldstreet again.
La Shauna, M.P.A., Pretreatment Supervisor · City of Shreveport, Louisiana
It is always a great experience working with the Goldstreet Designs Team.
Holly, Administrative Coordinator · City of St Augustine, FL Public Works Administration
We appreciate Goldstreet's support and ongoing efforts to assist municipalities with developing messages to effectively educate citizens on utility issues.
Heather, Environmental Programs Manager · City of Temple, TX
Y’all are amazing!!! Blow me away!
Mariana, Administrative Clerk · City of Waxahachie, Utilities Administration
Good afternoon. No “feedback” to give, I continue to be very satisfied with the customer service, design team and end product. 10’s across the board for me. Have a good day.
Angela, Environmental Compliance Inspector · City of Woodland, WA Wastewater Treatment Plant
I have worked with Goldstreet Designs for several years. One of the products, they develop for the City of Yuma is our annual Water Quality Report. Goldstreet Designs offers excellent graphic designs to create a very professional report.…
Susanna Hitchcock, Water Quality Assurance Supervisor · City of Yuma, Arizona
Everything was quick and staff at Goldstreet made the process easy. We had some challenges this year to get information to fit and staff at Goldstreet jumped on it and got it figured out.
Mike, General Manager · Cross Valley Water District
It has been an incredibly easy experience. One of the easiest and seamless I have done in many years. We will continue on our business relationship as I know we have a few projects going on.
Tonya, General Manager · Lake Stevens Sewer District
I will absolutely give Goldstreet Designs and the team that I worked with (Shayne McCarl and John Gross) a 10! The whole process was smooth from the beginning—from the initial brainstorming sessions, to the script drafting and re-writes, t…
Danika Ng, Senior Program Coordinator · Marin County, CA
Your creative ideas are spot on and always look amazing. Plus, working with you makes the process so easy. Thanks for all you do.
Beth, Water Manager Assistant · Spanaway Water Company