Success Story: City of Bend

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SITUATION ANALYSIS: The City of Bend had an ongoing challenge to educate the public about Fats, Oils and Grease. Most customers simply don’t understand that the particles and grease they put down their drains can cause backups in both their homes and in the sewer lines. Originally, the City sought to do a live-action 30-second […]

Example Door Hanger Collage for El Centro

El Centro Drought Watering Regulation Notification

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Situation analysis: Drought and new state regulations have led cities across California to seek solutions to water reduction in both residential and commercial use. The City of El Centro has vast farm country and is in a desert area which may indicate that water conservation wouldn’t be a new topic. But, due to the Colorado […]

Transition to Online Water Quality Reporting

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Situation Analysis: In 2013, the EPA changed notification and outreach requirements regarding water quality reporting. What used to be mandatory to deliver by mail to every water user now offers an option to deliver via website if specific stipulations are met. As with many utilities, the City of Snohomish, Pasco and Nortlake TX, wanted to […]

Watsonville Truck Stickers-Moving Billboards   

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Situation Analysis: The City of Watsonville had an entire fleet of trucks, and therefore had blank space for communication messages as the vehicles traveled around the City. They had several messages they sought to convey and had specific goals in mind. First, they wanted to reach both their English and Spanish speaking population, so each […]

A collage from the West County Wastewater District Activity Book for 3rd-5th Graders

West County Sewer District: Kids Wastewater & Stormwater Activity Booklet

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Situation Analysis: West County actively works with 3rd – 5th grade students on the education of wastewater through treatment plant tours. This program occurs annually and they were seeking a ‘takeaway’ piece for students to enjoy. The need was to create an activity booklet that complimented the tour and reiterated material covered through activities, not […]