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Maximize Your Community Event

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In today´s technology driven world, hosting a community event offers a rare chance to connect with people on a truly personal level. One on one contact gives your utility a human face, helps to create good feelings among the people your serve, and can also make your message more impactful. To ensure you make the […]

Success Story: City of Bend

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SITUATION ANALYSIS: The City of Bend had an ongoing challenge to educate the public about Fats, Oils and Grease. Most customers simply don’t understand that the particles and grease they put down their drains can cause backups in both their homes and in the sewer lines. Originally, the City sought to do a live-action 30-second […]

Is Your Brochure Copy Muddled Or On Message?

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Brochures are a great opportunity to communicate with your customers in a more detailed manner than postcards or social media posts allow. But is your message on point or is it getting lost in translation? Following these five writing tips will help you create clear, concise copy that keeps your audience engaged. TIP #1: BREAK […]

Customers Don’t Trust Utilities: How to Win Them Back

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As it turns out, across the country, utility customers are highly satisfied with their services, but lack customer trust.  This is according to the 2016 Utility Trusted Brand & Customer Engagement™: Residential, a study from Market Strategies International.  Customer trust is obviously very important in areas where competition exists, but what about the areas where […]

Utility Scams on the Rise … Be Proactive!

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Why you should be proactive to prevent customers falling for utility scams? As an industry insider, we think it’s obvious when we get a utility scam phone call. We understand that as a revenue generating operation there is protocol in place. Asking for a credit card or payment on the spot is not how it […]

The Hidden Costs of Free Outreach

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Utilities and local government agencies across the country share many of the same messages to their customers.  For many of these universal messages, like water or energy conservation, there are a typically few free outreach options, usually in the form of a printable brochure or flyer.  Typically, utilities can find these materials through their state’s regulatory […]

Evaluating Social Media Posts to Create More Engagement

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Are you a “do-it-yourselfer” when it comes to social media for your department? Topics to cover within a utility department are vast and numerous.  Whether covering employees to personalize your team with your community, featuring a new program, capital project, conservation tip, seasonal message, community event, etc. … it can be easy to come up […]

Get More Done at Work This Holiday Season

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Vacations, gift exchanges, office parties, snow days and the smell of cookies in the air. There are many reasons why office productivity reduces drastically during the holidays.  Don’t reduce yourself to “getting less done” this year, follow these tips to get more done at work. 1) Set goals. Maybe it is a project you want […]